If you are not fully happy with the order received, you could process a return with Babyverse HK within 7 days from the date you receive your order, providing that the returning item is in its original selling condition as you receive it (‘New with tags’ items have to be returned with the original tags attached). 

Babyverse Hong Kong Store

K15, LCX, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong
T: (+852) 9153-6338
Opening hours: 10AM-10PM, Monday to Sunday

After receiving the returned item, we will inspect it to confirm it is in its original selling condition. Babyverse HK will then offer a refund via Babyverse store credit within 14 business days. 

If you would like to process a return with Babyverse HK, simply fill out and submit the return form below. You would be notified via email once we receive your return request. Please then proceed your return by courier or drop-off at our store. Please also include the original invoice in the package of your return. 

If you have any questions regarding the return process, feel free to email us at info@babyverse.hk. 

We accept returning items given that they are in the same condition as you have received. ‘New with tags’ items have to be returned with their original packaging and tags attached. 

Return items that are damaged may not be accepted and may be sent back to the customers. Babyverse HK reserves the right to inspect and make the final decision on whether the returning item is in its original selling condition. 

We would strongly recommend including the original invoice of the order in your returning package to avoid any confusion. Unidentified returning items may not be refunded. 

Please note that sale items are not eligible for refund. We also cannot make any exceptions for late returns.